Usability and User Experience Consultant with over 26 years of experience leading lead User Experience and Design Thinking projects to create innovative solutions, efficiencies and engaging experiences.

Usability Evangelist helping clients take the practice to the highest possible maturity level within organizations using the right processes, user centered methodologies, measurements, user research and engagement, tools, skill sets, governance, team structures, etc.

Designer, Product Manager and Evaluator of complex applications such as library systems, unified communication systems, financial systems and more since text interfaces were standard going through Web sites, Web, Windows, Speech, IVR and mobile applications. Design did not only screens and interaction. Given the complexity of the applications, it covered work flow, business strategies, process analysis as well as a deep understanding of technologies, and the management of features and future state.

Innovator and Design Thinker helping clients shape their products and services through recognizing trends, goals articulation, ideation, innovation exercises and games, till the development of concepts and  prototypes.

Entrepreneur helping startups in their early stages  to shape their concepts, create their business case and preparing their investor pitch.

Accessibility Specialist conducting accessibility audits to help clients get to the right level of compliance.

Educator teaching university and professional development courses in the areas of design, user research, innovation and entrepreneurship. Regularly invited to review papers to be published at international conferences.

Masters degree of Engineering from Ecole Polytechnique de Montreal, specializing in Cognitive Ergonomics, a science that allows a deep understanding of human behaviour and predictive measurement.